Contact Uptown Aces Casino
Whether you have a question about your account, a payment, or how a bonus works, our support team is ready to help. Below are the two ways to reach us, plus a quick guide to what you will need if your query involves payments or verification.
Support Service
For any general question, email us at [email protected] and we will reply as soon as possible. If you need a faster answer, our live chat is available directly from the site and connects you with a support agent in moments, which makes it the better choice for urgent questions about an active session, a pending bonus, or a payment that has not gone through yet.
Account, Payments and Verification
For identity verification, deposit or withdrawal queries, or help updating your account details, email [email protected] with your registered username and a description of the issue; if you are sending documents for verification, attach clear photos of your identification and proof of address. Live chat can also point you toward the right next step if you are unsure what is needed, including checking on a withdrawal that is still processing or confirming your details before you cash out. To manage your account directly, sign in through the login page.
However you choose to get in touch, our support team is on hand to help, so use whichever channel suits your question best.